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AI has already begun to make a significant impact on the world of virtual admin and is expected to continue to do so in the future. While it certainly feels very new and high-tech ( leading some to avoid the topic altogether), AI has actually been assisting us for several years.  

Many people do not realise they use the technology every day when they process their e-mails!  

AI can assist with email management in a number of ways, including: 

  1. Sorting and categorising emails into different categories, such as “important,” “low-priority,” or “spam,” based on their content and sender.  
  2. Responding to emails with automated responses  
  3. AI can route emails to the appropriate team based on their content and sender, ensuring that emails are handled by the right person. 
  4. AI can analyse email content to identify recurring newsletters or promotional emails and suggest the user unsubscribe. 
  5. AI can suggest which emails should be answered or prioritized over others based on the sender, content and urgency. 
  6. AI can automatically file or archive emails based on their content and sender 

Overall, AI-powered email management can significantly improve the efficiency and accuracy of virtual assistants by automating routine email management tasks and allowing them to focus on more complex tasks.  

There are several examples of AI-powered email management systems that currently exist. Here are a few examples: 

  1. Gmail uses AI to categorise emails into different tabs, such as Primary, Social, and Promotions. Gmail also uses AI to generate automated replies and suggest email responses. 
  2. Microsoft Outlook uses AI to prioritize emails based on their content and sender. It also suggests which emails should be responded to first. 
  3. Superhuman is an AI-powered email management tool that offers features such as email templates, reminders, and snoozing. It also prioritizes emails based on their content and sender and offers personalized insights to help users manage their inbox more efficiently. 
  4. Newton Mail uses AI to automatically categorize emails, schedule follow-ups, and snooze emails. It also offers read receipts and insights into email usage patterns. 
  5. Zoho Mail uses AI to prioritize emails and suggest email responses. It also offers features such as email templates, reminders, and snoozing. 

These AI-powered email management systems use machine learning algorithms to analyse email content, identify patterns, and make recommendations to users. As AI technology continues to advance, it is likely that these systems will become even more sophisticated and effective at managing email.