+27 65 842 4644 info@adminassist.co.za

Case Study

All your questions answered
How does AdminAssist pricing work?

Each of our options have different payment terms which can be discussed with our onboarding specialist during the signup process.

With the Ad hoc Option, the client may choose to pay for the services upfront or immediately upon receipt of an invoice from AdminAssist. Payment will be made via electronic fund transfer (EFT) or PayPal.

With the Temporary Option payment for the services will be made immediately upon receipt of an invoice from AdminAssist, via electronic fund transfer (EFT) or PayPal. A 50% deposit is required before work commences.

With Instruct & Run the client may choose to pay for the services upfront in an effort to protect his/her budget. Alternatively, a debit order will be set up to deduct the relevant fee every month. Under special circumstances payment may be made in arrears upon presentation of an invoice from AdminAssist. Except if paying via debit order, payments will be via electronic fund transfer (EFT) or PayPal.

When will I receive my first invoice?
Each of our options have varying payment terms which can be discussed with our onboarding specialist during the signup process. 

  • With the Ad hoc Option The client may choose to pay for the services upfront or, alternatively, immediately upon receipt of an invoice from AdminAssist. Payment will be made via electronic fund transfer (EFT) or PayPal
  • With the Temporary Option Payment for the services will be made immediately upon receipt of an invoice from AdminAssist, via electronic fund transfer (EFT) or PayPal. A 50% deposit is required before work commences.
  • With Instruct & Run The client may choose to pay for the services upfront in an effort to protect his/her budget. Alternatively, a debit order will be set up to deduct the relevant fee every month. Under special circumstances payment may be made in arrears upon presentation of an invoice from AdminAssist. Except if paying via debit order, payments will be via electronic fund transfer (EFT) or PayPal.
Where will my virtual assistant be situated?
Our team of assistants are located across South Africa, serving clients both locally and internationally. Each of our assistants have an office setup from wherever they are. This means they have full access to laptops and internet connectivity.
What means of communication is used for working with my virtual assistant & assigning tasks?
We strive to make life easier for you, so we adapt to the tools and platforms that work for you. Our existing clients delegate tasks through platforms such as Skype, Zoom, WhatsApp Messenger, Email, etc.
Will I have one dedicated assistant or multiple assistants managing my tasks?
One assistant is placed to take care of your administrative needs as this ensures a long term, effective working relationship is built whereby he/she will get to know you and understand your business so that we can provide you with the very best service, tailored to your individual needs and preferences.
Can my Virtual Assistant manage my email inbox and calendar?
Yes indeed! Your assistant is here to make life easier! Simply share and grant permission to your assistant and you are on your way to more freed up time. Your VA can read, send, and delete messages on your behalf. Also, your VA can make use of his/her dedicated @adminassist.co.za email address or alternatively you can have them send emails from your domain instead.
Once I have signed up, what can I expect next?
Through our sign-up process we obtain information from you to determine what specific tasks you require to be done, and what skills are required to complete these tasks. This exchange helps us place the right assistant. Once we have identified the assistant that will be supporting you our coordinator will introduce you via email. We aim to introduce you to your VA within 3 business days of signing up.
Do my hours roll over from one month to the next?
Each of our options are uniquely tailored to serve clients with a diverse set of needs and preferences. Although clients can upgrade or downgrade between options from month to month, we do not rollover hours.
Can my Virtual Assistant make payments on my behalf?
If you are comfortable with sharing your credit card details with your VA he/she can place orders, make purchases, or schedule payments on your behalf. We recommend sharing this information over the phone and not via email!
Is my VA able to take care of phone calls?
Our team is happy to contact your vendors, follow up with you clients and make reservations at your favourite restaurant, however we cannot make sales or prospecting calls on your behalf.

Your VA is available to take your calls during business hours on the contact details we provide, but cannot accept or take calls from your clients, service providers or other contacts.

What is the turnaround time on tasks?
Turnaround times vary according to the complexity and volume of tasks given. Our Virtual Assistants are a shared resource among our valued clients. Our VA’s manage and schedule their own diaries to best serve you and your incoming tasks with priority, therefore we do not offer immediate turnaround.  Feel free to give your assistant deadlines on tasks and projects as this is a great way to manage expectations.
What happens when my assistant is ill or goes away on vacation?
In the event of your assistant falling ill AdminAssist can provide a fill-in assistant. Alternatively, your VA can make up for the hours not worked whilst off at a time that has been discussed and arranged with you.
How does my assistant keep track of his/her time? How do I know how much time she has already spent on my projects?
Our assistants manually track their time on a detailed timesheet which is submitted by the 25th of each month, or the end of a project. We do have customers that prefer the assistant keeping them updated on the hours they have utilised throughout a project, or when they are nearing the end of budgeted hours. The choice is yours!

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