In the last couple of years, the Business Process Outsourcing (BPO) sector has made major waves in South Africa. Businesses overseas are taking notice of South Africa’s favourable offshoring opportunities. So much so, that South Africa was named Best Offshoring Destination at the 2016 Global Sourcing Association Awards. Capita, WNS, and Merchants are just a few of the BPO giants that have set up shop in the country. According to Deloitte, the BPO industry is a significant GDP contributor and employment creator in the country.
Business Process Outsourcing refers to the contracting of non-primary business activities and functions to a third-party provider. BPO services include tasks such as payroll, human resources (HR), accounting and customer/call centre relations. The advantages of BPO and general skill outsourcing often outweigh the cons. As a company keen to outsource some of its secondary business tasks, you can expect a cost reduction through a decrease in your overheads; access to experienced and skilled professionals; ability to focus on core business areas, ability to cater to changing customer demands, and ultimately increased efficiency.
In a country where the number of entrepreneurs and small businesses is growing exponentially, resources are limited, unemployment levels are high, and the number of professionals is steadily increasing, it shouldn’t come as a surprise that outsourcing is on the rise.
We, at AdminAssist, are particularly excited about South Africa’s growing interest in back office productivity, as it is our core business. Many businesses have made use of our skilled and capable Virtual Assistants to take care of their payroll, HR activities, bookkeeping, graphic design, data management and so forth. Many can attest to the fact that outsourcing has made their businesses run more efficiently and cost-effectively - which, fundamentally, is what outsourcing is all about.
Don’t believe the hype? Outsource a business process by hiring anyone of our competent Virtual Assistants and see for yourself.