This is Your Ticket to A Good Customer Experience 

We live in a time where the perceptions your customers and clients have about your company can either make or break your business. The customer experience is now more important than ever because it is the foundation on which your reputation is built.

Over the last decade or so, we have seen a drastic change in consumer behaviour. Gone are the days when customers would practise blind loyalty to organisations. People are now more conscious than ever and apart from demanding optimum value from the businesses they support, they also want to see that the company’s actions are for the greater good of society. This is why customer interaction has become paramount in not only keeping a business afloat, but in making it successful, too. 

Companies are now forced to be transparent, honest, and open to their customers and the general public. This can only be done if companies create platforms on which they can receive and monitor customer and client feedback. Customer feedback is important because it provides marketers and business owners insight that they can use to improve their business, products, and overall customer experience.

For small businesses, the concept of customer feedback and interaction is often overlooked. As a small business owner, you do your best to please your customers, satisfy their needs and eventually to keep them loyal to your brand. But you can never be too sure that your efforts are yielding desired results. This reason alone is why you should consider collecting customer feedback if you wish to manage customer satisfaction and customer retention. 

As open as you might be to improving your business’ customer relations, you might not have the time nor the resources to do so. Luckily, there are VAs you can use who can do this for your business, so you don’t have to hire permanent employees to do something that can only be done on an ad hoc basis. Our VA’s are well equipped to handle your customer relations in terms of customer feedback and testimonials collection. That way, you are able to build a good customer experience, every time. 

About Us

AdminAssist is South Africa’s largest and most trusted group of part-time assistants.

We love administrative tasks! And we’re really good at it too. So we do people, companies and various organisations’ admin on a part-time basis. Whether you just need someone to change your piling system into a filing system or a regular administrative assistant to support your daily operations, we have a solution!

Read more

Keep in Touch


Facebook Twitter LinkedIn

Latest News


How to Ditch Your Outsourcing Anxieties

We understand. When you’re new to this outsourcing thing, it can be pretty hard to...


This is Your Ticket to A Good Customer Experience 

We live in a time where the perceptions your customers and clients have about your...


How to Deal with Office Politics

Office politics are nearly inevitable if you work in an environment of two or more...


5 Business Trends to Watch Out For in 2018

With the new year in full swing, we are all dying to know what the...


Do Valentine’s Day right this year!

A lot of people don’t know where they stand when it comes to Valentine’s Day....


3 BIG things that will change how we do business in 2018

Although we are nearly reaching February, it is never too late for kind words and...


What you need to know about your 2018 Resolutions

We would like to start off by wishing all our loyal clients and dedicated staff...


This is what AdminAssist has to say about Office Politics

Office politics (n): the activities, attitudes, or behaviours that are used to get or keep...


Are you doing more of What You Love in 2018?

The year is over! 2017 has proven to be challenging for some, but an overall...


4 Ways to Save Money this Christmas Season

Christmas is HERE! The season synonymous with over-spending is upon us, and with that comes...


This is how you can be more relaxed, even before your holiday!

How time flies! It is hard to believe that Christmas is peeking around the corner....


How much do you know about "The Employee Experience"?

We are all familiar with the term “customer experience”. It is the result of any...


This is how you find the best person for the job!

Few things can stress entrepreneurs and business owners as much as a vacant position. Whilst...


4 HR Trends you need to know about in 2018

The 21st century has brought about many changes, and in turn this has given birth...


Need a cure for that Payroll headache? AdminAssist to the rescue!

As an employee, payday is usually the happiest day of the month. However, for employers...


The busiest time of the year is approaching. Are you ready?

It feels like just yesterday when we were ringing in the new year! It’s hard...


Is “Steve Syndrome” getting the better of you?

We all know a guy like Steve. Steve who comes to work with a creased...


Pink is the new black this October

October marks International Breast Cancer Awareness Month. Breast cancer is a disease that affects millions...


This is why you need to give customers something worth Sharing

Social media has made work more fun. No one thought that it would be completely...


How to get the Party Started with the help of AdminAssist

“To achieve great things, two things are needed: a plan and not quite enough time”-...



Contact Info

This email address is being protected from spambots. You need JavaScript enabled to view it.
Contact Number: 065 842 4644
Part-time assistants: Pretoria, South Africa
Virtual assistants: Planet Earth

Our Map